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February 2024

A message from our Directors

Welcome back to a new year of collaborations! We are hopeful that the next twelve months will bring positive change and reform across our sector, and are kick starting the year with good news and exciting projects at the OCPH What Matters in Healthcare Forum. We couldn’t have hoped for a better selection of speakers to set the tone for our work in 2024. We would love to have as many people in our network as possible come along, so read on for some snippets of what’s in store, and if you haven’t registered already, we would love for you to join us!

Professor Peter Martin and Meg Chiswell

Upcoming events

We have a packed schedule this year, including new offerings and online refresher training. See our full list of events or contact us if you can’t find what you would like to see!

What’s on in February and March:
19 February: Empowering Emerging Leaders – an intensive workshop to explore advanced communication skills for supervision, feedback and performance appraisal in healthcare settings. *Only a few places remaining*

20 February: OCPH What Matters in Healthcare Forum – our annual forum bringing together core stakeholders to drive positive change across the health sector.

19 March: Healthcare Communication Masterclass – our gold standard, intensive communication skills education event.

What Matters in Healthcare Forum: Change Starts by Listening

Eventbrite promo banner for the OCPH forum 2024

Our OCPH What Matters in Healthcare Forum is back and better than ever! This year’s theme, Change Starts by Listening, sets the stage for exploring the stories that define us in healthcare. We are welcoming an exceptional line-up of international experts, clinicians, and consumers. Our guest presenters will showcase their initiatives focusing on best practice communication in healthcare, professional wellbeing and systemic change.

As a special highlight, we are excited to be hosting an interactive workshop as part of the day’s program: Stories of Scars and Survival, a Narrative Medicine workshop with Dr Mariam Tokhi and Dr Fiona Reilly.

Suitable for health service leaders, health professionals, policy-makers, researchers, non-profits and non-clinical professionals working in the sector, we hope you will join us in shaping the future of healthcare.

Program highlights:

Mette Rothmann

Using a participatory design approach when planning new digital health technologies, Associate Professor Mette Rothmann, University of Southern Denmark

Patients have invaluable knowledge when it comes to health research. Involving patients in research from the outset only benefits studies and translation to clinical practice. Working with users offers new ways to think about patient pathways, supported by technology that is designed with, not for, those who access the healthcare system. Associate Professor Mette Rothmann, University of Southern Denmark, world expert in participatory design and co-creation, showcases successful projects in healthcare technologies and perspectives on study design.

Caroline Owen

Communication that matters – empowering staff to partner with patients and carers through changes in patient communication, Associate Professor Caroline Owen, Peter MacCallum Cancer Centre

One of our favourite components of the Your Thoughts Matter Program is co-delivery with consumers as trained facilitators. Associate Professor Caroline Owen, Peter MacCallum Cancer Centre, will be sharing more about partnering with consumers and the award-winning Your Thoughts Matter program at Peter Mac. Hear about the efforts and successes of these local healthcare communication heroes, including executive support for this organisation-wide intervention.

Deidre Morgan

Conserving dignity and facilitating adaption to dependency with intimate hygiene for people with advanced disease, Associate Professor Deidre Morgan, Flinders University

Even in people’s most vulnerable moments, there are clear and documented ways in which care providers can aid feelings of dignity and control. Leading expert, Associate Professor Deidre Morgan, Flinders University, is speaking to her poignant and compelling research on dignity and intimate hygiene during advanced disease. It’s confronting and it’s critically important.

James McLure

Transformative insights. Applying the wisdom and healing from psychosis to inform and shape mental health research, Dr James McLure, CHIME Partnership, Deakin University and Barwon Health

True person-centred care nurtures hope and growth. Shifting our mindset from recovery, or returning to baseline, is crucial for mental health reform. We need to create an environment that embraces personal development and draws on experiences and effort, and to nurture healing relationships, as people develop their new-self post a mental decline. Dr James McLure from the Deakin University and Barwon Health CHIME Partnership sheds light on the power of growth-oriented language and the importance of prioritising lived experiences in mental health research and design. Hear how elevating and respecting these perspectives is key to a more compassionate and effective system.

Randi Knudsen

Mindfulness and compassion in healthcare settings: implementation of mindfulness in a hospital setting, Randi Karkov Knudsen, Centre for Research in Patient Communication, University of Southern Denmark

We’ve heard mindfulness training can alleviate stress and burnout in health professionals, but can it also improve interactions with patients and colleagues? Join Randi Karkov Knudsen from the University of Southern Denmark, to hear about her action research project into the experiences of health professionals with mindfulness courses, and what implications this has for clinical practice, health leadership and patient outcomes.

To read more about our other speakers and presentations for the day, visit the Forum website and be sure to secure your place!

OCPH Masterclasses in 2024

Take the benefits of quality, skilled communication into your own practice in 2024 with our gold-standard Masterclass. Register for our first Masterclass in March, or with other dates scheduled throughout the year, we hope you can find time to join us for this intensive and transformative training. Read more

Promotional banner for the OCPH 2024 Masterclass Series featuring a photograph of the Surf Coast coastline with waves crashing on a scenic beach. Links to the OCPH Eventbrite listings page.

Partnership Updates

Congratulations to the Peter Mac Your Thoughts Matter Faculty

Image celebrating the Your Thoughts Matter Faculty winning the World Class Cancer Education Peter Mac Award 2023. Text over a blurred background of lights in a foyer.

Congratulations to the Your Thoughts Matter Faculty at Peter Mac who recently won the Peter Mac Award for World-Class Cancer Education! This award recognises the exceptional quality of program delivery, driven by the amazing faculty of consumers and staff across Peter Mac.

With over 1000 staff members now trained across the organisation, the team have excelled in supporting improvements in the patient experience. This has only been possible through the commitment and efforts of all who plan, deliver and support the program in addition to their busy roles.

Associate Professor Caroline Owen, Director of Cancer Education at Peter Mac, will be talking to the successes of the program and partnering with consumers at the OCPH What Matters in Healthcare Forum. We look forward to hearing these insights, and to sharing the learnings with our networks.

Centre for Research in Patient Communication, University of Southern Denmark

Hindsgavl Castle, Denmark By EHRENBERG Kommunikation. Licence CC BY SA 2.0

Hindsgavl Castle By EHRENBERG Kommunikation. Licence CC BY SA 2.0

The Art of Communication Conference 2024

Our collaborations with the Centre for Research in Patient Communication at the University of Southern Denmark continue at full speed in 2024. Our biggest highlight will be joining our Danish colleagues to present a workshop and plenary session at the Art of Communication Conference (KAK24) at Hindsgavl Castle in Middelfart, 6 and 7 June this year.

The conference is focused on optimising patient outcomes, nurturing meaningful relationships and the critical need for enhanced communication processes in healthcare.

For more information about the Art of Communication Conference, get in touch with us or with Professor Jette Ammentorp. Stay tuned for updates on the OCPH sessions!

Academic visits

Associate Professor Mette Rothmann and Randi Karkov Knudsen will be visiting from the University of Southern Denmark this month. Mette and Randi will be joining us for the OCPH What Matters in Healthcare Forum and pre-forum workshop, Empowering Emerging Leaders. You can read more about their research and contributions above, and in the program.

Mindfulness and Compassion in Healthcare Collaboration Lunch

We also invite Deakin researchers to join us for lunch and sharing with Randi Karkov Knudsen on Wednesday 21 February at Deakin Downtown, Docklands.

Randi specialises in mindfulness and compassion in healthcare settings, communication between health professionals and patients, and knowledge transfer from the classroom to clinical practice.

Randi’s PhD project, Mindfulness and Compassion for healthcare professionals – an action research project about implementation of mindfulness in a hospital context, explores the impact of a mindfulness course on healthcare professionals’ work life, and interactions with patients and colleagues. Further to this, the project explores how implementing mindfulness can be supported in a hospital context.

This opportunity will be a chance for knowledge sharing and networking. Limited numbers. There is no charge for this event but please RSVP for catering purposes.

Southern Regional Training Hub Alliance

Southern Regional Training Hubs Alliance Logo

Our collaboration with the Southern Regional Training Hub Alliance continues in 2024 with events throughout Victoria. If you are interested in attending any of our boutique opportunities for doctors in Regional Victoria, get in touch with your local hub to find out more.

Articles of interest

Person-centred growth-oriented language and care: Fundamental to successful mental health reform

James McLure, Tari Forrester-Bowling, Anna Peeters, Michael Berk, Steven Moylan, and Renae Carolin

From Monologue to Dialogue: The Pursuit of Relationship Centered Communication Across a Large, Integrated Healthcare System

Agnes Barden, Jill Kalman, Sven Gierlinger, Daniel Baker, Nicole Giammarinaro, Natalie Rousseau

From our alumni

Excellent, excellent, excellent! What a privilege to spend time with a bunch of committed, passionate healthcare colleagues, learning and practicing skills together to improve the quality and safety of the care we give. There are so many communication skills we can improve that are ‘gold’ for so many different encounters with patients, colleagues, students, even our own families and friends”.
OCPH Masterclass Participant, 2023


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Newsletter archive:

November 2023
August 2023
June 2023

5 February 2024

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